SHIPPING & RETURNS

Shipping Policy

We ship worldwide. Customers must cover all shipping, insurance and customs duties in their country, when due.

After your purchase we will update you about delivery. If the instrument is ready in stock, we will delivery your instrument in 2-3 days at least. After delivered, we will send you the tracking number to follow your shipment online.

If not available in stock, we will inform you about the lead time needed to make your brand new Tribe, and then you can decide to wait or get money back.

Refund takes 1-3 days with wire bank transfer. Refunds via Paypal are instant or takes 24 hours.

If you find some damage due to the shipping, please take a picture and send it to us within few minutes you got the instrument, we will contact our forwarder to have a refund and you will receive a brand new instrument as soon as possible.

Return & Exchange Policy

If you changed your mind about your purchase, or you are dissatisfied with a product, please contact us and we will find a way to make you happy again! Our customers are always  happy and proud to own a Tribe bass or guitar because of the sound and quality, but if you want to send back us the instrument to have get your money back  you have 7 days to send it back.

You can decide to change model or to get the money back within 7 days, in this case we will refund you only after we checked out the perfect conditions of the instrument, that must be brand new as you got it.

We don't refund money for semi custom orders and custom orders.or if they’re dissatisfied with a product.

 

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